Hilton Reviews

I made reservations 2 weeks ago. Stayed for a few days.... (Mission Valley) my room was dirty upon arrival and old food left in the refrigerator. So the room was smelly. I yet have not received my deposits back. I'm pissed! Customer service is never available when you need to dispute a claim. And they keep you on the phone on hold for the longest. Just ridiculous! NEVER AGAIN!

Hampton Inn, St. Augustine, Florida on Ponce DeLeon. I was extremely disappointed with this location. I understand that with Covid restrictions and limited staff hotel stays are not what they used to be. My experience: On our arrival on Friday, April 30th we used the bathroom and the toilet leaked like an open fountain. Water was everywhere, we panicked called front desk guy who was extremely busy, threw towels on floor to prevent water from leaking to the outside hallway, when the front desk guy arrived he pushed the towels aside and proceeded to use a wet vac to suck the excess water. He was working the front desk alone with no emergency help. He said he would put in a work order for the repair and could not provide another room because there were none available. We took off early in morning and upon returning to the room in the afternoon the soaking wet towels were still on the floor. You would think he would have requested the cleaning service the next day, but didn't. The water in the bathroom sink was barely coming out of the faucet, the toilet seat was lose and shifted easily, not to mention they advertise hot breakfast and it was a stale bagel in a box. I was so distressed and livid that they charge so much for a two night stay. I let the front desk guy have it and said I would be making this poor handling of this mess known in a review. The poor front desk manager was kind enough to give us credit and take off a one night stay, when in fact he should have credited us the entire bill, it was so horrible. I don't think Hilton is what it used to be and the excellent service Hampton Inn once provided is long gone. Don't think I'll be staying in Hilton Hotel any time soon unless they clean up the deteriorating structure of many of their hotels.

Never staying here again, my father requested a 2 bed room for me and my brother with down syndrome .. got a 1 bed room and I had to sleep on a folding bed with ONE pillow and an itchy blanket:/ y’all suck I swear make your services better and actually tell us if you have changed anything

Hilton, Memphis Tennessee off Ridge Lake... this place is terrible!!!! Pool is closed!! Staff is rude!!! Parking Lot is terrible!! Pot holes!! The grounds look so bad, all the rose bushes are replaced with weeds!! I ordered a caramel macchiato grande coffee for $7 and got a cup of black coffee!! The staff said no that’s what your ordered! Really for $7, I was so mad!! This place needs new staff!! I mean the lady working Starbucks had her daughter at work!! This place is a joke!! Don’t stay here. THE BUILDING SMELLS LIKE BLACK MOLD AMD MILDEW!!

Home 2 by Hilton Harbion South Carolina
This has been the Worst Experiences I have ever have at a hilton property and I stay at the hiltons almost every chance i get .
I made a reservation at this property over a month prior and I needed a handicap accessible room which I asked for, And received.
Then a week before our visit I made sure that I had a handicap accessible room for this was very important to our stay , at that time the clerk assignment me a handicap room , room 317 I jotted it down in my notes , and all was good until I arrived.
When I arrived I no longer had my handicap assessable room .
And was told they couldn't do anything about it when I asked for maybe for a shower chair they offered me a plastic chair ., which I refused because my mother would've fallen off and probably killed her self.
Then they offered me to maybe try to stay somewhere else we decided to do as it wasn't safe to stay in this hotel with my handicap Mother.
Iam very disappointed that Hitlon desire to accommodate handicap is low priority.
I had to argue To get my hilton reward points back as i didn't used that room nor was it a acceptable room for handicap use.

Not to mention I believe there should be compensation of points for the entire weekend as I was out of town and have no place to stay they left me high in dry for three days.
I'm a rewards member and has been for many years and this has left a very bad taste in my mouth I hope somebody can make this right.
I hope and await to see compensation in my account for this horrifying weekend , or this will push me to discontinuing my membership with hilton .
My original points back it's not compensation!!!

If you love your children, stay far away from Homewood Suites in Manchester, NH. We has reservations for 4/19 for a Tournament my boyfriend was playing on the following day. We were set to check in on time 3pm. We were informed they were understaffed and it would be a wait. Ok. 2.5 hours later we get the room key, unload the car and begin to put our things away. I hear a loud bang come from my sons room and he's on the floor with the 100lb glass door on his head. This thing was held on by 1/4in plastic?!? Then... my 4 yr old son, hands me a Blue Narcotic Pill he found next to the TV in the living area. Yeah.. Worry Free Stay Huh? My child almost died because of your neglect and lack of management skills. Then we are lied to by the manager about our refund, find out my bf got sick and developed a fungus from a moldy ice machine. The child safety locks were broken off the windows, furniture was busted and the bathrooms smelt like mold. Probably from the dunkin donut straws and trash stuffed in the vents. This place is a nightmare. Then to top it off someone was shot twice down the street at a poker room.

I generally enjoyed my stay there. They were very clean unlike a previous hotel I went to that had roaches everywhere. The staff were very knowledgeable and actually WEREN'T RUDE like most customer service workers I've came across. The hotel I booked in (Jfk New York) had free shuttle service which is a must for me.

The Homewood Suites in Princeton, NJ is terrible. The staff is racist. The managers and the front desk are impolite and rude. The carpet on the room floor is filthy with stains. You can hear the person sleeping in the room next to you entire conversations because the walls are super thin. The convenience store is extremely overpriced. Very unwelcoming hotel.

I would’ve given it no Stars ok so first they accused me of smoking in the room which I didn’t they said they found an ash on the toilet seat seriously come on so then I’m charged $265 ???????? which is absolutely ridiculous I can’t tell you how many time I called and couldn’t get a manager then when I do the guy sounded like I just woke him up and I was bothering him he pretty much tells me too bad it is what it is then after emailing the corporate office over and over again nobody at all got back to me this is the worst customer service I’ve ever dealt with but seriously $265 that’s a lot of money they can have there Hilton honors card back

Stayed Last night in Downtown Tampa Hilton which was a horrible experience. You’d think as a Hilton Honors member they would treat our stay w Honor. They put us by elevator shaft where you can hear the hotel all night long. When asking the front desk to respond to requests it took 3 calls and past midnight to receive needed items. Then the front desk and security treated us w contempt - no apology or help. Avoid this property.

This was a staycation... I personally called hotel to see if pool and jacuzzi were open and working. I was told by 2 employees that they were working. Once we arrived and paid we found out jacuzzi was NOT working and there was nothing they could do about it. 1 person working the front and 6 people in line. Lots of kids in jacuzzi because jets were not working. Once she knew our reservation was made through hotels.com she said since it was done through a 3rd part there was nothing she could do about it. Rooms were decent but curtains dirty and tub was clogged. This will be the last time we stay at this hotel again. I’d rather take my money elsewhere. Speaking to other guests from out of town and their experience was the same.. not impressed at all.

I always thought hilton chain was good. NOT ANYMORE. I am a diamond member and they make me feel like they are doing me a favor for letting me stay in their hotels. The one embassy suites in Parsippany nj was the worst. What a sham. The hotel looks very nice however their is no control over their guests. 100 kids and adults checked in and were running up and down halls screaming for hours. Noone wore masks. I saw noone hand sanitizing. They internet in my room didn't work. They want to fill rooms . They care less about business guests. They want big groups who can do whatever they want disturbing other guests. Customer service offers points. I dont need points. I wanted a peaceful place to work and relax. Not in this hotel. Poor management